Line manager guide: Managing difficult conversations

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Line manager guide

Sponsored by KPMG


'Managing difficult conversations' is the newest addition to our bestselling series of the Business Disability Forum Line manager guides.

This guide provides up to date guidance for line managers on how to carry out tough conversations with staff. With 1 in 4 people in the UK having mental health needs at some point in their lives, line managers need to be equipped with the skills and knowledge to deal with anger, distress and mental health conditions in the workplace.

The guide will help line managers to:

  • know when the time has come to act;
  • get the basics right, no matter what triggered the conversation;
  • improve their listening skills and feedback skills;
  • establish a rapport during a conversation; and
  • handle tough conversations.


Prices and ordering

All of our guidance can be purchased in hard copy or licensed for your company intranet and can also be customised with your corporate branding by emailing publications@businessdisabilityforum.org.uk or calling 020 7403 3020.

BDF Members and Partners, courtesy of KPMG this guide is available for free to every manager in your organisation. Please visit the Disability Standard website Member resources section to download your copy now: https://www.disabilitystandard.com/resource-category/know-how/.

Download a free sample of this publication